# Meddle

> Meddle is a platform for building voice and text agents. You write what the agent says, knows and can do; Meddle runs the phone number, the speech recognition, the model and the voice underneath, and scores every test call before you launch. Built in Perth, hosted in Sydney, with Australian data residency.

## Ask instead of reading

This file is a map. If you already know what you want, query it directly and
skip the fetches:

- https://meddle.sh/llms?query=does+it+run+onshore — the topics that answer a question, as text.
- https://meddle.sh/llms/json?query=does+it+run+onshore — the same, as JSON, with match scores.
- https://meddle.sh/llms — no query returns the topic list, which is the vocabulary the two above match against.
- https://docs.meddle.sh/llms?query=how+do+i+transfer+a+caller — the same shape over the full documentation.

## Start here

- [Meddle](https://meddle.sh/): what the platform is and who builds on it.
- [Voice agents in Australia](https://meddle.sh/voice-agents-australia): what an Australian business gets, and where each part of a call is processed.
- [Inbound calls and live transfer](https://meddle.sh/inbound-calls): how the agent answers, and how it hands a caller to a person.
- [Getting started](https://docs.meddle.sh/docs/platform/getting-started.md): sign up to first answered call.
- [Core concepts](https://docs.meddle.sh/docs/platform/core-concepts.md): workspace, agent, prompt, tools, versions, calls.
- [Architecture](https://docs.meddle.sh/docs/platform/architecture.md): what runs when a call arrives.

## What an agent is made of

- [Prompt](https://docs.meddle.sh/docs/build/prompt.md): who the agent is, how it speaks, the rules it follows.
- [Tools](https://docs.meddle.sh/docs/build/tools.md): how it does real work mid-call, including transfer to a person.
- [Knowledge base](https://docs.meddle.sh/docs/build/knowledge-base.md): facts it draws on instead of inventing them.
- [Voice and speech](https://docs.meddle.sh/docs/build/voice.md): the voice the caller hears.
- [Hearing](https://docs.meddle.sh/docs/build/hearing.md): speech recognition, turn-taking, terms it must not mishear.
- [Model](https://docs.meddle.sh/docs/platform/model.md): the language model, and the trade-off between latency, quality and cost.

## Proving it before you launch

- [Evals](https://docs.meddle.sh/docs/operate/evals.md): scripted conversations the agent has to pass, graded by a judge.
- [Scoring](https://docs.meddle.sh/docs/build/scoring.md): how Meddle scores every call, and what counts as a success.

## Running it

- [Phone numbers](https://docs.meddle.sh/docs/operate/phone-numbers.md): buy an inbound number and route it.
- [Calls and analytics](https://docs.meddle.sh/docs/operate/calls-and-analytics.md): read real calls turn by turn.
- [Alerts](https://docs.meddle.sh/docs/operate/alerts.md): get told when a call needs attention.
- [Webhooks](https://docs.meddle.sh/docs/operate/webhooks.md): signed HTTP events on your own endpoint.
- [Website widgets](https://docs.meddle.sh/docs/operate/channels.md): the same agent on your site, as chat or a call pill.

## Where the data lives

- [Data residency](https://docs.meddle.sh/docs/trust/data-residency.md): provider by provider, including the paths that leave Australia.
- [Privacy](https://docs.meddle.sh/docs/trust/privacy.md): recording consent, PII redaction, retention.
- [Security](https://docs.meddle.sh/docs/trust/security.md): how Meddle protects agent configuration, call data and the credentials your agents use.
- [Compliance](https://docs.meddle.sh/docs/trust/compliance.md): certification status and Australian obligations.

## Everything else

- [Full documentation index](https://docs.meddle.sh/llms.txt): every page, as Markdown.
- [Build it from your editor](https://docs.meddle.sh/docs/platform/connect-your-assistant.md): the Meddle MCP, in Claude Code, Cursor, VS Code or ChatGPT.